ARTICLES, INSIGHTS & IDEAS
by Eli Mina
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Communicating Under Pressure
Is there a Nice Way to Deliver Criticism?"
Flowers and Chocolates?"
Was it Really all that "Beautiful?"
Replacing Judgements with Questions
Does Your Message Get Lost in the Delivery?
That Nasty Racial or Sexist Slur
Is 'The Customer' Always Right?
Tips For Managing Question Periods
Are You Really Interested in My Answer?
Who is Right?
Lost In Translation
Affirmations for Senior Staff Officers (who work with Boards or Councils)
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