ARTICLES, INSIGHTS & IDEAS
by Eli Mina
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Communicating Under Pressure
 
Is there a Nice Way to Deliver Criticism?"  NEW  
 
Flowers and Chocolates?"
 
Was it Really all that "Beautiful?"
 
Replacing Judgements with Questions
 
Does Your Message Get Lost in the Delivery?
 
That Nasty Racial or Sexist Slur
 
Is 'The Customer' Always Right?
 
Tips For Managing Question Periods
 
Are You Really Interested in My Answer?
 
Who is Right?  
 
Lost In Translation  
 
Affirmations for Senior Staff Officers (who work with Boards or Councils)

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